Cancellation Policy

Last Updated: 28/10/2026

Thank you for shopping with AROUTSOURCE ECOM PRIVATE LIMITED. We aim to provide a smooth, convenient, and reliable shopping experience for all our customers.

This Cancellation Policy explains the terms and conditions for cancelling orders placed through our website, https://aroutsourcefashion.com/.

Please read this policy carefully before placing your order.

1. Order Cancellation Before Shipment

Customers may request to cancel their orders before the order has been shipped or dispatched.

To request a cancellation, please contact our customer support team as soon as possible and provide your order details.

Our team will review the cancellation request. If the order has not entered the final processing or dispatch stage, we will make reasonable efforts to cancel it.

Once the cancellation is approved, any eligible amount paid for the order will be refunded through the original payment method used during checkout.

Submitting a cancellation request does not automatically mean that the order has been cancelled. Customers must wait for confirmation from our customer support team.

2. Cancellation After Shipment

Once an order has been shipped or dispatched, it cannot be cancelled through our standard cancellation process.

However, customers may request a return after receiving the product, subject to the eligibility requirements and conditions outlined in our Refund & Returns Policy.

If you have concerns about an order that has already been dispatched, please contact our customer support team for assistance.

3. How to Request an Order Cancellation

To request the cancellation of an order, please follow these steps:

1. Contact our customer support team using the email address or phone number provided in this policy.

2. Provide your order number and registered customer details.

3. Clearly state that you wish to cancel your order.

4. Include the reason for cancellation, if applicable.

Our team will review your request and inform you whether the cancellation can be processed.

Important: An order is considered cancelled only after confirmation from our customer support team.

4. Refunds for Cancelled Orders

If a cancellation request is approved before shipment, the eligible amount paid for the order will be refunded to the original payment method used during checkout.

Refunds will be initiated after the cancellation has been confirmed by our team.

The time required for the refunded amount to appear in your account may vary depending on the payment method, payment gateway, bank, card issuer, or financial institution.

Estimated Refund Timeline

The following are estimated timelines for refunds on approved prepaid order cancellations:

• Online Payments: Generally 3–7 business days after the refund is initiated.

• Credit/Debit Cards: Generally 5–10 business days after the refund is processed. The time required for the amount to appear on your card statement may vary depending on your card issuer or bank.

• UPI: Generally 3–5 business days after the refund is initiated.

• Net Banking: Generally 3–5 business days after the refund is initiated.

Business days exclude weekends and applicable public holidays.

These timelines are estimates and are not guaranteed settlement dates. Actual processing times may vary depending on the payment provider and financial institution.

If your refund has not appeared within the estimated period, please contact our customer support team. We will help you check the refund status and provide any available transaction reference details.

Customers will not be charged a cancellation fee for an approved cancellation requested before shipment.

5. Cancellation by Us

In certain circumstances, we may need to cancel an order due to reasons such as:

• The ordered product is unavailable or out of stock.

• There is an issue with product availability or fulfilment.

• The shipping address or contact information provided is incomplete or cannot be verified.

• A payment or order verification issue prevents us from processing the order.

• A technical error has resulted in incorrect product pricing or availability information.

• Other circumstances prevent us from fulfilling the order.

If we cancel an order for which payment has already been received, the eligible amount paid will be refunded to the original payment method.

Our customer support team may contact you if additional information is required to resolve an order-related issue.

Applicable consumer rights and remedies will not be affected by this policy.

6. Incorrect Orders and Changes to Order Details

If you wish to change the product, size, colour, quantity, or shipping address after placing an order, please contact our customer support team as soon as possible.

Changes may be possible only if the order has not entered the final processing or dispatch stage.

If the requested change cannot be accommodated, you may request cancellation, provided the order remains eligible for cancellation under this policy.

Once an order has been dispatched, changes to the order details may no longer be possible. Customers may refer to our Refund & Returns Policy for eligible post-delivery return or exchange requests.

7. Cash on Delivery Orders

For Cash on Delivery (COD) orders, customers may request cancellation before the order is shipped.

Once the order has been dispatched, cancellation requests may not be accepted through the standard cancellation process.

If you have concerns about a COD order, please contact our customer support team before dispatch so that we can assist you where possible.

Since payment has not yet been collected for a COD order, no payment refund is generally required when the order is successfully cancelled before delivery.

Any applicable return or refund request after delivery will be handled in accordance with our Refund & Returns Policy.

8. Important Conditions

Please keep the following points in mind when requesting an order cancellation:

• Cancellation requests should be submitted as early as possible.

• Orders that have already been shipped or dispatched are not eligible for standard cancellation.

• Cancellation approval depends on the current processing and dispatch status of the order.

• Refunds for approved prepaid order cancellations will generally be processed through the original payment method.

• Credit/debit card refunds generally take 5–10 business days after processing, subject to bank and card issuer timelines.

• UPI and net banking refunds generally take 3–5 business days after initiation.

• All refund timelines are estimates and may vary depending on the payment provider or financial institution.

• If an order cannot be cancelled because it has already been dispatched, the applicable terms of our Refund & Returns Policy will apply after delivery.

Nothing in this policy is intended to exclude or limit any mandatory rights available to customers under applicable law.

9. Contact Us

If you have any questions about this Cancellation Policy or need assistance with an order cancellation, please contact us using the details below.

Company Name: AROUTSOURCE ECOM PRIVATE LIMITED

Website: https://aroutsourcefashion.com/

Email: info@aroutsourcefashion.com

Phone: +91 9217914633

Business Address:

Unit No. 127, S.G. Shopping Mall, DC Chowk, Community Centre,
Plot No. 8, Rohini Sector 9, New Delhi,
North West Delhi, Delhi, 110085, India.

Please include your order number in all cancellation and refund enquiries so that our team can assist you efficiently.

10. Policy Updates

AROUTSOURCE ECOM PRIVATE LIMITED reserves the right to update this Cancellation Policy from time to time.

Any changes will be published on this page with the revised update date. Customers are encouraged to review this policy periodically.

The policy will be applied consistently with applicable law and the terms communicated at the time of purchase.