Privacy Policy

Last Updated: 28/10/2026

Introduction

Your privacy is important to us at AROUTSOURCE ECOM PRIVATE LIMITED (“Company”, “we”, “our”, or “us”). This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, browse or purchase family clothing and apparel products, create an account, place an order, or use our services.

This policy describes the personal information we may collect, the purposes for which we use it, the circumstances in which it may be shared, and the choices and rights available to you under applicable law.

By using our website, you acknowledge that you have had the opportunity to read this Privacy Policy. Where consent is required by applicable law, we will obtain it through an appropriate consent process. Merely visiting our website does not, by itself, constitute consent to every type of personal data processing described in this policy.

We aim to handle personal information in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act), and applicable rules and regulations, as and when they apply.

1. Information We Collect

We collect personal information that is reasonably necessary to operate our online store, fulfil orders, provide customer support, and improve our services.

A. Personal Information You Provide

Depending on how you use our website, we may collect:

Full name
Email address
Mobile number
Shipping and billing address
Account login details
Order history and transaction details
Product, clothing size, and style preferences, where applicable
Wishlist information
Customer support messages and communications
Information submitted through contact forms, surveys, promotions, or newsletter subscriptions
Other information you voluntarily provide to us

B. Payment Information

Payments may be processed through third-party payment gateway providers, banks, or other payment service providers.

Depending on the payment method, these providers may process payment-related information such as transaction references and payment status. Payment card details and other sensitive payment credentials should be submitted only through the relevant authorised payment service.

The payment information we receive or retain depends on the payment method and the services used to process your transaction.

C. Automatically Collected Information

When you visit our website, certain technical information may be collected automatically by our website, hosting provider, security tools, analytics services, or similar technologies. This may include:

IP address
Browser type and version
Device information
Operating system
Pages visited
Date, time, and duration of visits
Referral URLs
Website usage and diagnostic information
Cookie identifiers and similar technical information, where applicable

We use this information to maintain website functionality, protect our systems, troubleshoot errors, and understand website performance.

2. Consent and Lawful Processing

We process personal information for specific purposes connected with operating our business, including order fulfilment, delivery, customer support, payment processing, website security, and compliance with applicable legal obligations.

Depending on the purpose and applicable law, personal information may be processed on the basis of your consent or another legally permitted ground.

Where consent is required, we will provide appropriate information about the purpose of processing and obtain consent through a suitable affirmative action. Any consent request will be presented in clear and understandable language.

Withdrawal of Consent

Where processing is based on consent, you may withdraw your consent by contacting us using the details provided in this Privacy Policy or through another withdrawal method we make available.

We will explain any consequences of withdrawal where relevant and handle the request in accordance with applicable law. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

We may continue to retain or process certain information where permitted or required by law, including for completed transactions, financial records, legal obligations, fraud prevention, or the establishment or defence of legal claims.

Marketing Communications

Where required, we will obtain the necessary consent before sending promotional communications. You may opt out of marketing emails by using the unsubscribe option provided in the message, where available, or by contacting us.

Opting out of marketing communications will not prevent us from sending essential service messages, such as order confirmations, payment updates, delivery notifications, or important account-related communications.

3. How We Use Your Information

We may use personal information for the following purposes:

Creating and managing customer accounts
Processing and fulfilling orders
Arranging shipping and delivery
Processing and verifying payments
Managing returns, refunds, exchanges, and cancellations
Providing customer support
Sending order confirmations and service notifications
Responding to questions, complaints, and enquiries
Maintaining website functionality and security
Detecting and preventing fraud, abuse, and unauthorised transactions
Improving our products, website, and customer experience
Understanding shopping preferences and website performance
Providing relevant product recommendations, where permitted
Sending promotional offers and marketing communications where permitted
Maintaining business, accounting, and transaction records
Complying with applicable legal and regulatory requirements

We will seek to use personal information only for relevant purposes and in a manner permitted by applicable law.

4. Sharing of Personal Information

We do not sell personal information to third parties as part of our ordinary business operations.

Where necessary for the purposes described in this policy, we may share relevant information with:

Payment gateway providers and payment processors
Banks and financial institutions
Courier, shipping, and delivery partners
Logistics service providers
Website hosting and infrastructure providers
IT maintenance and security service providers
Customer support service providers
Analytics and website performance providers
Marketing service providers, where applicable and permitted
Government authorities, regulators, courts, or law enforcement agencies where disclosure is required or legally permitted

We aim to share only the information reasonably necessary for the relevant purpose and to take appropriate steps to protect it. Third-party providers may process information under their own terms and privacy policies, as well as any applicable contractual or legal obligations.

5. Cookies and Similar Technologies

Our website or service providers may use cookies and similar technologies to:

Maintain shopping cart and session functionality
Remember user preferences
Support account and website functionality
Improve website performance and security
Understand website traffic and usage
Measure the performance of website features or marketing campaigns, where applicable

You may be able to control or disable cookies through your browser settings. Blocking certain cookies may affect shopping cart functionality, account access, or other website features.

Where required by applicable law, we will provide appropriate notices and obtain consent for cookies or similar technologies that require it.

6. Data Retention

We retain personal information for only as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal requirements.

Retention periods may depend on:

The completion and delivery of orders
Customer service and dispute resolution requirements
Refunds, returns, and transaction verification
Accounting, tax, and other recordkeeping obligations
Fraud prevention and website security
Legal claims and regulatory requirements

When personal information is no longer required, we will take reasonable steps to delete it, anonymise it, or otherwise dispose of it securely, subject to any applicable retention obligations.

7. Your Privacy Rights and Requests

Subject to applicable law and its effective provisions, you may be entitled to:

Request access to information about the personal data we process
Request correction or updating of inaccurate information
Request deletion of personal information where applicable
Withdraw consent where processing is based on consent
Opt out of promotional communications
Raise a privacy-related concern or complaint
Exercise any other rights available under applicable law

To submit a request, please contact us using the details in the Contact Information section below.

For your protection, we may need to verify your identity before acting on certain requests. We will respond in accordance with applicable law. Some information may need to be retained where required or permitted by law.

8. Data Security

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Depending on the information and risks involved, our security measures may include:

Restricted access to customer information
Secure payment processing through relevant service providers
Website security and infrastructure protection
Software updates and security monitoring
Appropriate handling of customer support and order records

No method of electronic transmission or storage can guarantee absolute security. If a security incident affecting personal information occurs, we will take appropriate steps in accordance with applicable legal requirements.

9. Children’s Privacy

Our online store is intended primarily for adults purchasing clothing and apparel. Individuals under 18 years of age should use the website only with the involvement and supervision of a parent or legal guardian.

We do not knowingly collect personal information directly from children in circumstances where doing so would violate applicable law. Where verifiable parental consent or another legally required safeguard applies to processing a child’s personal information, we will follow the applicable requirements.

If you are a parent or legal guardian and believe that a child has provided personal information to us inappropriately, please contact us. We will review the concern and take appropriate action in accordance with applicable law.

10. Grievance Officer and Privacy Contact

For privacy-related questions, requests, or complaints, you may contact our designated grievance contact using the details below.

Grievance Officer Name: Aditya Kumar
Company: AROUTSOURCE ECOM PRIVATE LIMITED
Email: grievance@aroutsourcefashion.com
Phone: +91 9217914633

Address:

Unit No. 127, S.G. Shopping Mall, DC Chowk, Community Centre,
Plot No. 8, Rohini Sector 9, New Delhi,
North West Delhi, Delhi, 110085, India.

We will review privacy-related concerns and respond within the applicable timelines. If additional information is needed to address your request, we may contact you for clarification.

11. International Data Transfers

Some service providers supporting our website or business operations may process personal information in locations outside the state or country in which you reside.

Where personal information is transferred outside India or otherwise processed internationally, we will take the steps required by applicable law, including any applicable restrictions, safeguards, or government requirements.

If you have questions about international processing of your information, you may contact us using the details provided in this policy.

12. Third-Party Websites and Services

Our website may link to or integrate with third-party services, including payment gateways, courier tracking services, social media platforms, and other external websites.

These third parties may collect or process information in accordance with their own privacy policies and terms. We do not control the privacy practices of independent third-party websites.

We recommend reviewing the relevant third-party privacy policy before submitting personal information directly to that service.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, website features, service providers, or applicable legal requirements.

When changes are made, we will publish the revised policy on this page and update the “Last Updated” date.

Where required by applicable law, we will provide additional notice or seek consent for changes that require it.

We encourage you to review this page periodically to stay informed about how we handle personal information.

Contact Information

If you have questions about this Privacy Policy, wish to exercise a privacy right, or want to raise a privacy-related concern, please contact us:

AROUTSOURCE ECOM PRIVATE LIMITED

Email: info@aroutsourcefashion.com
Phone: +91 9217914633

Business Address: