Refund & Returns Policy

Last Updated: 28/10/2026

Thank you for shopping with AROUTSOURCE ECOM PRIVATE LIMITED. We are committed to providing quality family clothing and apparel and ensuring a smooth, transparent, and reliable shopping experience.

This Refund & Returns Policy explains the terms and conditions applicable to product returns, exchanges, refunds, and order cancellations for purchases made through https://aroutsourcefashion.com/.

Please read this policy carefully before placing an order.

1. Eligibility for Returns

We accept return requests under the following conditions.

a. Damaged, Defective, or Incorrect Products

You may request a return or replacement if:

• The product received is damaged or defective.

• You receive an incorrect product, size, colour, or item different from the one ordered.

• You notify our customer support team within 7 days of receiving the product.

• You provide clear photographs of the product and, where available, an unboxing video to help us assess the issue.

Our team will review the request and inform you of the next steps. Approved requests will be handled in accordance with this policy and applicable law.

b. Size Exchange

If the clothing size does not fit as expected, you may request a size exchange within 7 days of delivery, subject to the following conditions:

• The requested replacement size is available in stock.

• The product is unused, unworn, and unwashed.

• Original tags, labels, and packaging are intact.

• The product has not been altered or damaged after delivery.

Size exchanges are subject to availability. If the requested size is unavailable, our customer support team will explain the available alternatives.

c. Non-Returnable Products

The following products are generally not eligible for return or refund, except where required by applicable law or where the product was delivered damaged, defective, or incorrectly:

• Products that have been worn, washed, altered, or damaged after delivery.

• Products returned without original tags, labels, packaging, or applicable accessories.

• Innerwear, socks, and other hygiene-sensitive products, except where received damaged, defective, or incorrect.

• Gift cards, promotional products, or complimentary items, unless otherwise stated.

• Clearance sale, final sale, or products specifically marked as non-returnable on the product page, subject to applicable consumer protection requirements.

2. Return Conditions

To qualify for a return or exchange, the product must meet the following conditions:

• It must be unused, unworn, and unwashed.

• Original tags and labels must remain attached.

• It must be returned in its original packaging, wherever applicable.

• All applicable accessories, invoices, and complimentary items supplied with the product must be included.

• It must be free from stains, perfume, makeup, deodorant marks, pet hair, or other signs of use.

All returned products are subject to quality inspection. If a product does not meet the applicable return conditions, we will inform you of the reason the return cannot be accepted.

These conditions will not override any rights available to customers under applicable law.

3. Return Process

To initiate a return or exchange:

1. Contact our customer support team using the contact details provided in this policy.

2. Provide your order number, customer name, and reason for the return.

3. Attach clear product photographs or videos, where applicable.

4. Wait for our team to review your request and confirm the next steps.

We aim to review return requests within 24–48 business hours after receiving the necessary information.

Return Pickup and Inspection Timelines

If your return or exchange request is approved:

• Return Pickup: Where pickup is arranged by us and the service is available, we aim to complete the pickup within 3 business days after return approval, subject to courier availability and serviceability.

• Product Inspection: After the returned product is received by us, we aim to complete the inspection within 2 business days.

• Replacement Dispatch: Following successful inspection and approval, an exchange or replacement product will be dispatched within 3 business days, subject to stock availability and courier serviceability.

If a pickup service is unavailable, you may be asked to ship the product to the return address provided by our support team. Any applicable return shipping charges will be communicated before the return is arranged.

Please do not send a product to an unconfirmed return address.

Once the returned product has been inspected, we will notify you of the outcome and proceed with the applicable refund or exchange.

The timelines above are business-day estimates and may be affected by courier availability, serviceability, or circumstances beyond our reasonable control. We will communicate significant delays where applicable.

4. Refund Process and Timelines

Approved refunds will generally be issued through the applicable refund method described in this policy.

For returned products, refund processing begins after the returned product has been received, inspected, and approved. For eligible order cancellations, processing begins after the cancellation and refund have been approved.

Estimated Refund Timelines

The following timelines are estimates and may vary depending on the payment provider, bank, and applicable payment-processing procedures.

• Online Payments: Generally 3–7 business days after refund approval.

• Credit/Debit Cards: Generally 5–10 business days after refund processing. The time taken for the credit to appear in your account may vary depending on your card issuer or bank.

• UPI: Generally 3–5 business days after refund approval.

• Net Banking: Generally 3–5 business days after refund approval.

Cash on Delivery (COD) Refunds

For eligible returns or cancellations of orders paid through Cash on Delivery (COD), approved refunds will be issued through bank transfer within 5 business days after refund approval.

Customers must provide accurate bank account details in the format requested by our customer support team to enable refund processing.

The 5-business-day processing period begins after refund approval and receipt of the necessary bank details. If the required information is incomplete or incorrect, processing may be delayed.

The time taken for the refund to appear in the customer’s bank account may vary depending on the receiving bank. We will inform customers if additional information is required to process the refund.

Business Days and Refund Status

Business days exclude weekends and applicable public holidays.

If a refund has been processed but has not appeared within the estimated period, please contact our customer support team. We will help you check the refund status and, where available, provide the relevant transaction reference details.

Important: Refund timelines are estimates, not guaranteed settlement dates. Actual timelines may depend on the payment method, payment gateway, receiving bank, and the accuracy of the information supplied by the customer.

Shipping Charges

Original shipping charges are generally non-refundable, except where the order was incorrectly fulfilled or the product was damaged or defective due to our error, or where a refund of shipping charges is otherwise required by applicable law.

5. Exchange Policy

We accept exchange requests in the following situations:

• The incorrect size was delivered.

• The product received is damaged or defective.

• The wrong product was delivered.

• A size exchange is requested within the applicable return period and meets the conditions described in this policy.

All exchanges are subject to stock availability and the return conditions described in this policy.

If the requested replacement is unavailable, customers may be offered an applicable refund or the option to select another available product. Any price difference for an alternative product will be communicated before the exchange is confirmed.

Where an exchange cannot reasonably be completed, we will explain the available resolution options.

For approved exchanges, replacement products will be dispatched within 3 business days after inspection approval, subject to stock availability and courier serviceability.

6. Order Cancellation Policy

Orders may be cancelled before dispatch by contacting our customer support team.

Once an order has been dispatched, cancellation may no longer be possible. However, eligible products may be returned after delivery in accordance with this policy.

Approved cancellations made before dispatch will be refunded through the applicable refund method described in Section 4.

The applicable refund timeline will generally be:

• Online Payments: 3–7 business days after cancellation and refund approval.

• Credit/Debit Cards: Generally 5–10 business days after refund processing, depending on the card issuer or bank.

• UPI / Net Banking: Generally 3–5 business days after refund approval.

• Cash on Delivery (COD): Bank transfer within 5 business days after refund approval, provided the required bank details have been received.

These are estimated timelines and may vary depending on the payment provider, receiving bank, and completeness of the information supplied.

If an order cannot be cancelled because it has already been dispatched, our customer support team will guide you through the applicable return procedure.

7. Return Shipping and Pickup

Responsibility for return shipping depends on the reason for the return.

Return Shipping Covered by Us

We will arrange or cover reasonable return shipping costs, as applicable, when:

• The product received is damaged or defective.

• The wrong product was delivered.

• The issue resulted from an error on our part.

Where pickup is arranged by us, we aim to complete the pickup within 3 business days after return approval, subject to courier availability and serviceability.

Return Shipping Paid by the Customer

For eligible returns or exchanges arising from the customer’s preference, including selecting the wrong size or changing their mind, the customer may be responsible for return shipping costs.

Any applicable return shipping charges or pickup limitations will be communicated before the return is arranged.

Where a return is required because of our error, customers will not be charged return shipping costs.

If the customer is required to ship the product, our support team will provide the applicable return instructions and address.

8. Refund Exceptions

A refund or return request may be declined where the product does not meet the applicable return conditions, including when:

• The product has been worn, washed, altered, or damaged after delivery.

• Required tags, labels, packaging, or accessories are missing.

• The return request is submitted after the eligible return period.

• The product is expressly marked as non-returnable and the exclusion is permitted by applicable law.

• The returned product differs from the product originally supplied.

Where a return is declined, we will communicate the reason to the customer.

Nothing in this policy limits any mandatory consumer rights or remedies available under applicable law.

9. Contact Us

For assistance with returns, refunds, exchanges, or order cancellations, please contact:

AROUTSOURCE ECOM PRIVATE LIMITED

Website: https://aroutsourcefashion.com/

Email: info@aroutsourcefashion.com

Phone: +91 9217914633

Registered / Business Address:

Unit No. 127, S.G. Shopping Mall, DC Chowk, Community Centre,
Plot No. 8, Rohini Sector 9, New Delhi,
North West Delhi, Delhi, 110085, India.

Please include your order number in all return and refund enquiries so that we can assist you efficiently.

10. Policy Updates

AROUTSOURCE ECOM PRIVATE LIMITED reserves the right to update this Refund & Returns Policy from time to time, subject to applicable law.

Any changes will be published on this page with the revised update date. The policy applicable to an order will be interpreted in accordance with applicable law and the terms communicated at the time of purchase.

We encourage customers to review this page before placing an order.