Shipping Policy

Last Updated: 28/10/2026

At AROUTSOURCE ECOM PRIVATE LIMITED, we are committed to delivering your family clothing and apparel products safely, securely, and efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products through our website.

1. Shipping Coverage

We currently deliver products across India.

Orders will be shipped to the delivery address provided during checkout. Customers are requested to provide accurate shipping details to avoid delays, failed deliveries, or additional shipping charges.

Please ensure the following details are correct:

• Full Name

• Complete Delivery Address

• Landmark, if applicable

• PIN Code

• Mobile Number

2. Order Processing Time

Orders are generally processed within 1–2 business days after order confirmation. For prepaid orders, processing begins after successful payment confirmation. For Cash on Delivery (COD) orders, processing begins after the order has been confirmed.

• Orders placed on Sundays or public holidays will generally be processed on the next working day.

• During festive seasons, sales campaigns, or periods of high order volumes, processing times may take slightly longer.

Once your order has been processed and dispatched, you will receive shipment tracking details through your registered email address and/or mobile number, where available.

3. Delivery Timeline

Our estimated delivery timeline is:

Standard Delivery: 3–7 business days

Delivery time may vary depending on your location, courier availability, and other external factors.

Delivery delays may occur due to:

• Remote delivery locations

• Weather conditions

• Public holidays

• Courier partner delays

• Government restrictions

• Natural disasters

• Other circumstances beyond our reasonable control

Delivery timelines are estimates and are not guaranteed.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before completing the order.

• Any free shipping offers or promotional discounts will be clearly mentioned on our website.

• Additional charges may apply for certain remote locations, if applicable. Any applicable charges will be communicated before the order is placed.

5. Packaging & Handling

We take care when packaging orders to help ensure that products reach customers in good condition.

Our clothing and apparel products are packed using suitable packaging materials to help protect them from damage, dust, moisture, and other issues during transportation.

6. Delivery Partners

We work with third-party courier and logistics partners to provide delivery services across India.

The courier partner may vary depending on:

• Customer location

• Service availability

• Delivery requirements

• Product type

7. Delayed or Failed Deliveries

While we make every effort to deliver orders within the estimated timeframe, delays may occur due to situations outside our reasonable control.

If your order is delayed beyond the expected delivery period, please contact our customer support team. We will coordinate with our delivery partners and assist you with shipment tracking.

8. Incorrect Address or Failed Delivery Attempts

Customers are responsible for providing accurate delivery information at the time of placing an order.

AROUTSOURCE ECOM PRIVATE LIMITED may be unable to complete delivery or may experience delays due to:

• Incorrect or incomplete address details

• Incorrect mobile number or contact information

• Customer unavailability during delivery attempts

• Refusal to accept the shipment

If an order is returned to us due to failed delivery attempts or incorrect address details, additional shipping charges may apply for re-dispatch. Any applicable charges will be communicated to the customer before re-dispatch.

9. Order Tracking

After your order has been shipped, you will receive tracking information through email and/or SMS, where available.

You can use the tracking details provided to monitor your shipment status and delivery progress.

If tracking information is unavailable or does not show an updated status, please contact our customer support team for assistance.

10. Lost or Damaged Shipments

If your package arrives damaged, tampered with, or contains a damaged, defective, or incorrect product, please inform us within 7 days of receiving the order.

If your shipment appears to be lost in transit or has not been delivered within the estimated delivery timeframe, please contact our customer support team within 7 days of the expected delivery date so that we can investigate the shipment status.

To help us investigate the issue, please provide:

• Order Number

• Images of the package and product, where applicable

• Unboxing video, if available

We will coordinate with our logistics partner, review the information provided, and take appropriate action in accordance with our Refund & Returns Policy and applicable law.

For information about return eligibility, replacement processing, refund methods, and refund timelines, please refer to our Refund & Returns Policy.

11. Contact Information

For any shipping-related queries or assistance, please contact us:

AROUTSOURCE ECOM PRIVATE LIMITED

Email: info@aroutsourcefashion.com

Phone: +91 9217914633

Business Address:

Unit No. 127, S.G. Shopping Mall, DC Chowk, Community Centre,
Plot No. 8, Rohini Sector 9, New Delhi,
North West Delhi, Delhi, 110085, India.

Please include your order number in all shipping-related enquiries so that we can assist you efficiently.

12. Policy Updates

AROUTSOURCE ECOM PRIVATE LIMITED reserves the right to update this Shipping Policy from time to time, subject to applicable law.

Any changes will be published on this page with the revised update date. Customers are encouraged to review this policy periodically for the latest information.