Terms & Conditions

Last Updated: 28/10/2026

Introduction

Welcome to AROUTSOURCE ECOM PRIVATE LIMITED (“Company”, “we”, “our”, or “us”). These Terms & Conditions govern your access to and use of our website and the products and services offered through our online store, including family clothing, men’s and women’s apparel, accessories, and related fashion products.

By accessing, browsing our website, creating an account, or placing an order, you agree to comply with these Terms & Conditions. If you do not agree with any part of these Terms, please discontinue using our website.

1. Acceptance of Terms

By using our website, creating an account, or placing an order, you confirm that you:

• Have read and understood these Terms & Conditions.

• Are at least 18 years of age or accessing the website under the supervision of a parent or legal guardian, subject to applicable law.

• Have the legal capacity to enter into a binding agreement.

• Agree to comply with all applicable laws and regulations.

If you do not agree with these Terms, you should not use our website.

2. Website Use

You agree not to:

• Use our website for unlawful, fraudulent, or unauthorized purposes.

• Copy, reproduce, distribute, modify, or commercially use website content without our written permission.

• Attempt unauthorized access to our website, servers, or systems.

• Upload viruses, malware, or harmful software.

• Use automated tools, bots, or scraping methods without authorization.

• Interfere with website operations or affect other users’ experience.

We reserve the right to restrict, suspend, or terminate access to users who violate these Terms, subject to applicable law.

3. Product Information

We make reasonable efforts to ensure that product details displayed on our website, including product descriptions, images, sizes, colors, prices, and availability, are accurate.

However:

• Actual product colors may vary depending on device or screen settings.

• Minor variations in fabric texture, stitching, prints, embroidery, and finishing may occur.

• Product measurements may have slight variations due to manufacturing processes.

• Product availability, pricing, discounts, and specifications may change without prior notice.

We reserve the right to correct errors, inaccuracies, or omissions. If an error materially affects an order, we may contact the customer to resolve the issue before proceeding or cancel the affected order and arrange any applicable refund in accordance with our policies and applicable law.

4. Orders and Payments

By placing an order on our website, you confirm that:

• All information provided by you is accurate and complete.

• You are authorized to use the selected payment method.

• The purchase is made for personal and lawful purposes.

We accept the payment methods displayed and available at checkout, which may include online payment methods and Cash on Delivery (COD), depending on product, location, and service availability.

Order processing:

• Prepaid orders: Processing begins after successful payment confirmation.

• Cash on Delivery (COD) orders: Processing begins after the order has been confirmed. Successful online payment is not required for a COD order to enter processing.

• Order confirmation does not guarantee delivery if an item becomes unavailable or an issue arises that prevents fulfilment. If we cannot fulfil a confirmed order, we will notify the customer and handle any payment or refund due in accordance with our policies and applicable law.

We reserve the right to:

• Cancel or reject orders due to pricing errors, stock issues, payment failures, incomplete information, or suspected fraudulent activity.

• Verify customer details before processing orders.

• Contact customers to confirm COD orders where reasonably necessary.

• Limit product quantities purchased by customers where required.

For COD orders, customers are responsible for paying the applicable order amount to the authorized delivery representative at the time of delivery. Customers should provide a valid phone number and accurate delivery address so that the order can be confirmed and delivered.

If a customer refuses delivery or repeatedly places orders that cannot be completed, we may restrict future COD availability or take other reasonable measures, subject to applicable law and our published policies.

Order cancellations, returns, exchanges, and refunds are governed by our Refund & Returns Policy and Cancellation Policy, where applicable.

5. Shipping and Delivery

We aim to process and deliver orders within the estimated timelines provided on our website.

However:

• Delivery timelines are estimates and are not guaranteed.

• Delays may occur due to courier services, weather conditions, holidays, government restrictions, strikes, or circumstances beyond our reasonable control.

• Customers are responsible for providing accurate shipping information.

• We are not responsible for delivery delays caused by incorrect addresses or recipient unavailability.

For order processing timelines, shipping charges, and further delivery details, please refer to our Shipping Policy.

6. Returns, Refunds, and Exchanges

Returns, refunds, exchanges, and order cancellations are governed by our Refund & Returns Policy and Cancellation Policy, where applicable.

Customers are requested to review these policies before placing an order. Eligibility, reporting timelines, return conditions, and refund processing timelines are subject to the applicable policy and applicable law.

7. Product Quality and Care

At AROUTSOURCE ECOM PRIVATE LIMITED, we strive to provide quality family clothing and fashion products designed for comfort, style, and durability.

To maintain product quality:

• Follow the washing and care instructions mentioned on product labels.

• Use recommended cleaning methods.

• Store garments properly to maintain fabric quality.

Natural variations in fabric texture, color, print, embroidery, or design may occur. Such variations do not automatically qualify as manufacturing defects. This section does not limit any rights customers may have under applicable consumer protection laws.

8. User Accounts

If you create an account on our website:

• You are responsible for maintaining the confidentiality of your login credentials.

• You are responsible for activities performed through your account, to the extent permitted by applicable law.

• You must inform us promptly if you suspect unauthorized access.

We reserve the right to suspend or terminate accounts involved in fraudulent activities or violations of these Terms, subject to applicable law.

9. Limitation of Liability

To the maximum extent permitted by applicable law, AROUTSOURCE ECOM PRIVATE LIMITED shall not be liable for indirect, incidental, consequential, or special losses arising from website use or product purchases, including loss of profits, revenue, business opportunities, or data.

We are not responsible for delays caused by courier partners or circumstances beyond our reasonable control, losses resulting from incorrect information provided by customers, or damage caused by improper use, washing, or handling of products after delivery.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law, including any applicable consumer rights.

Where liability may lawfully be limited, our liability will be limited to the amount paid for the product directly related to the claim, unless applicable law requires otherwise.

10. Third-Party Links

Our website may contain links to third-party websites, services, or platforms.

We are not responsible for the content, privacy practices, products, services, or transactions of third-party websites. Accessing third-party websites is at your own risk and subject to the relevant third party’s terms and policies.

11. Intellectual Property

All content available on this website, including but not limited to:

• Company logo and brand identity

• Product images

• Product descriptions

• Graphics

• Website design

• Text content

• Videos

• Software and website elements

belongs to AROUTSOURCE ECOM PRIVATE LIMITED or its respective licensors and is protected under applicable intellectual property laws.

Unauthorized copying, reproduction, modification, distribution, or commercial use of website content is prohibited unless permitted by us in writing or otherwise allowed by law.

12. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless AROUTSOURCE ECOM PRIVATE LIMITED, its directors, employees, affiliates, partners, and service providers against claims, losses, damages, liabilities, expenses, or costs arising from your unlawful misuse of our website, violation of these Terms, violation of applicable laws, or infringement of third-party rights.

This provision does not apply to the extent that a claim results from our own acts or omissions for which we are legally responsible.

13. Force Majeure

We shall not be responsible for a delay or failure in performing our obligations to the extent it results from events beyond our reasonable control, including:

• Natural disasters

• Floods or earthquakes

• Fire

• Government actions

• Strikes or labor disputes

• Pandemics

• Transportation disruptions

• Internet failures

• Power outages

• Supply chain disruptions

We will take reasonable steps to resume affected obligations when the circumstances are resolved. This section does not remove any obligations that cannot legally be excluded.

14. Termination

We reserve the right to suspend, restrict, or terminate access to our website or services where reasonably necessary due to violations of these Terms, suspected fraud, activities that compromise our business, customers, or systems, or legal requirements.

Where appropriate and legally required, we will provide notice or an opportunity to resolve the issue. Termination will not affect rights or obligations that arose before termination.

15. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by the laws of India, subject to applicable consumer protection laws and other mandatory legal requirements.

Subject to applicable law, disputes relating to these Terms, website usage, products, services, or transactions may be brought before the competent courts in New Delhi, Delhi, India. Nothing in this section restricts a consumer’s right to seek relief before a forum that has jurisdiction under applicable law.

16. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be published on this page with an updated “Last Updated” date.

Changes will apply from the date indicated in the updated Terms, subject to applicable law. Where required, we will provide appropriate notice. Your continued use of our website after the changes take effect indicates acceptance where such acceptance is legally valid.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

AROUTSOURCE ECOM PRIVATE LIMITED

Email: info@aroutsourcefashion.com

Phone: +91 9217914633

Address:

Unit No. 127, S.G. Shopping Mall, DC Chowk, Community Centre,
Plot No. 8, Rohini Sector 9, New Delhi,
North West Delhi, Delhi, 110085, India.